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The article describes common problems you may encounter using FlippingBook Online. Y'all may try the offered solutions. Otherwise, feel free to contact the Client Back up team in chat or via the contact course and by phone.

Problems with mistake messages

• Size limit exceeded. The flipbook couldn't be created, because the size of the PDF exceeds <10> MB.
• Page limit exceeded. The flipbook couldn't be created, because the PDF has over <x> pages.
• Incorrect format. The flipbook couldn't be created. You may accept used a file in the wrong format.
• Ooops... something bad happened. Delight try reloading this page.
• We couldn't relieve the latest changes to your flipbook.
• We couldn't create your flipbook. See the mistake details below or talk about this event with our support team.
• No fault letters but the flipbook differs from the original PDF

Solutions

Size limit exceeded. The flipbook couldn't be created, because the size of the PDF exceeds <10> MB.

The maximum size of PDFs that yous tin can upload depends on your programme. Nosotros have a limit of 50MB for Calorie-free, 250MB for Trial and Starter plans, and 500MB for the Optimal plan. All the other packages (Advanced, Team, and Enterprise) take a limit of 1 GB. If you exceed this limit, so you may try to optimize the PDF. This volition compress heavy images and remove unnecessary items from the file. There are a few ways to optimize a PDF:

1. Smallpdf is our favorite. Smallpdf is an online service. Information technology frequently achieves spectacular results with a hardly visible loss of quality. They offer a express free version, but there is a free trial of the paid version as well which tin can handle very big PDFs. The steps are simple:
   1. • upload your file
      • select Basic or Strong pinch
      • click on Cull option
      • download a compressed version.
2. If you lot have Adobe Acrobat Pro/DC (the paid version, not the gratuitous reader!), and then you tin can as well utilize it to optimize your PDF and reduce its size. Information technology allows much more control over what to compress and how much than online tools. A full description of all the options is bachelor in Adobe'southward article. But if you are after quick results, then please endeavour to:
   1. Open your PDF in Adobe Acrobat Pro/DC
   2. Go to File -> Save every bit other -> Optimized PDF...
   3. Tick the checkboxes Images, Fonts, and Transparency and articulate the others.
   4. Press OK and relieve your new PDF.

Page limit exceeded. The flipbook couldn't be created, considering the PDF has over <x> pages. Please endeavour once more with a different PDF.

There is a limit on the number of pages allowed in a single PDF. The limit is 100 pages for the Lite programme, 500 pages for the Trial and Starter plans, g for the Optimal programme, and 2000 for higher plans. You could of course consider upgrading to a college programme. But keep in mind that such large documents are very hard to handle: non for usa, just as well for your end-users. The best solution may exist to split your PDF into separate files - parts or chapters. There are several online tools available that you can utilize to divide a single PDF into several parts. For instance, iLovePDF does a great chore here.

Wrong format. The flipbook couldn't be created. You may accept used a file in the incorrect format.

Our service only accepts PDF files. It can happen that y'all selected a non-PDF file or someone inverse the extension from a non-PDF file to .pdf. To test if you are using a proper PDF, yous tin can open the file in whatever PDF reader. If it does not open there, convert information technology to a proper PDF file. Check out our commodity about converting your content to PDF for more details. If the PDF opens fine, then contact our support team.

Oops, Something bad has happened. Please try reloading the page.

If you run across this, attempt reloading the page. Did not help? And then either something is incorrect on our end or at that place is a problem with your browser. We would advise you to:

1. Reload the folio by pressing ctrl + F5 (on Windows) or Apple + R / command + R (on Mac/Apple). This reloads the page from the server, bypassing any buried data in your browser.
2. The first step did not aid? Log in to your account in a dissimilar browser or in an Incognito window:
   • If you nevertheless come across an error message, then about likely something is wrong on our stop. Please contact our support staff past clicking on the Back up link in the error bulletin itself. This will open up our contacts form, with the Error EventID as the subject. Please don't change the subject field, so we could chop-chop notice the trouble.
     .
   • If it works fine in the other browser or the Incognito window but you still get an error message in your default browser:
     • • clear the browser's cache
       • try disabling add-ons in your browser: advertisement blockers, site blockers, VPN extensions may be culprits.

"We couldn't create your flipbook. Meet the error details below..." OR "We couldn't save the latest changes for your flipbook."

These errors show a trouble during the conversion of your PDF.

The error bulletin "We couldn't create your flipbook." appears when you try to create a new flipbook.

The error "Nosotros couldn't salve the latest changes for your flipbook" appears when you lot try to update the PDF in an existing flipbook. In that instance, we go along the previous version of your flipbook agile.

To see what the exact reason was, you tin can unfold the small arrow.

The following error messages state a problem that you lot may exist able to resolve yourself:

• UnsupportedPdf
  Some PDFs include forms that you tin can fill out. Unfortunately, we only support plain PDFs. This type of PDFs is called XFA. If you lot have Adobe Acrobat Pro/DC, and then you can distill the PDF to plow it back into an ordinary PDF. Follow these steps to dribble your PDF. Then you should import it without any problem.
• BadPdfFormat
  If you run into this mistake message, then you lot uploaded a corrupted PDF. You lot can try to open it in a PDF reader similar Adobe Acrobat but in 99% of the cases that will non work there either. In that location is just something wrong with the file. Try to generate a new PDF from the program that you created your content in or enquire your designer to do that. You could try to repair your PDF with a repair tool similar iLovePDF. Simply even if it works, then chances are that some pages will be removed or appear blank. And so check the result advisedly!
• Timeout:
  We added time limits on how long it can accept to catechumen a page. This prevents broken PDFs from hanging up our service completely. If conversion exceeds this limit, we assume that something is wrong and cancel it. What can you do in this case?
  1. Endeavor again in 15-30 minutes. Some of your pages may be circuitous AND our servers may be very decorated. If you try again later, then our server load may subtract and the complex pages may convert inside the limit.
  2. Check your PDF: sometimes we encounter pictures in PDFs that consist of thousands of objects. These PDFs can be engineering science schemes, floorplans, blueprints, or like diagrams created in AutoCAD, Illustrator, Visio, and similar tools. This level of detail can be very of import when you use it to build things. Only it gets massive overkill when it comes to creating a flipbook. On the left below you lot can see a tiny role of the picture in the flipbook. On the correct, at that place is the same office zoomed in by 12 times in Adobe Acrobat Pro/DC. Wait at the massive corporeality of objects hither!
     

     All the bluish boxes are individual objects, and this is only the tiny part of the image in the carmine box. The converter has to process all these thousands of objects. This can lead to exceeding the time limit. Enquire the designer of the PDF to not use a native export from AutoCAD (or whatever software they use) but create a high-quality PNG image. This image volition contain all the particular you demand and will convert in seconds.

No error letters but the flipbook differs from your original PDF

Information technology may happen that the text, colors, or other elements differ from those in your original PDF. Distilling the PDF in Adobe Acrobat Pro DC or in PDF24 often solves this problem. Please follow the instructions in this article.

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Source: https://flippingbook.com/help/online/general/troubleshooting-guide

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